FAQs

How does the trial work?

Every new account starts with a free trial. No credit card is required. You can import all your past flights without limitation and log up to 20 flights for free. The trial gives you access to FLYLOG.io on web, iOS, and Android.

⚠️ Important: Please remember the email or sign-in method you use when creating your account. If you sign up using Apple ID with “Hide My Email”, keep access to that email, as it is required to log in and manage your account later.

The free trial is limited to 20 logged flights or 12 months, whichever comes first. After reaching either limit, an active subscription is required to continue using FLYLOG.io. Account handling after the trial follows our Terms & Conditions.

You can subscribe directly on our website for the best pricing, or via the Apple App Store or Google Play if you prefer in-app billing. One active subscription works across all platforms, as long as you use the same login email or sign-in method.

⚠️ Important: If you sign in with a different Apple ID (or use Apple ID again with a different email option), a new FLYLOG.io account will be created. To keep your data and subscription linked, always log in using the same Apple ID and email.

What payment methods do you accept?

All available payment methods are shown in our payment portal when selecting a direct subscription. All payments are processed securely through our trusted provider Stripe. For in-app subscriptions, payments are fully handled by Apple or Google.

How are taxes / VAT handled?

Applicable taxes, such as VAT or sales tax, are calculated and added at checkout based on your location and the billing information you provide.
If you are a VAT payer, please make sure to enter your VAT number to ensure correct invoicing. To have a VAT number displayed on your invoice, it must be entered during the payment checkout.

Do subscriptions auto-renew?

Yes. Subscriptions renew automatically at the end of each billing period unless canceled in advance. To avoid renewal, please cancel before the next billing date.

Can I upgrade or downgrade?

You can upgrade, downgrade, or cancel your subscription at any time. If you upgrade, the price difference is billed proportionally based on the remaining time in your current billing period. When you change your plan, the new plan starts with a new billing period.

Can I switch between in-app and direct subscriptions?

No. Subscriptions purchased via the Apple App Store or Google Play cannot be converted to a direct subscription, and vice versa. To change the subscription type, you must cancel your current subscription and start a new one using your preferred payment method after the current billing period ends.

How can I download my invoice?

For direct subscriptions, you can view transactions and download invoices in your account under Account → Invoices.
For in-app subscriptions, invoices must be downloaded directly from the Apple App Store or Google Play, as billing is handled by the app store.

Do you offer discounts?

We don’t offer individual discounts. Our pricing reflects the value of FLYLOG.io and stays fair to all customers. You can save in two ways:

Annual subscription – save 11% compared to monthly billing
Referral program – you and your friend each receive a €20 / $20 credit (direct subscriptions only)

Do you offer a referral program?

Yes. For every friend who subscribes using your referral code, both you and your friend receive a €20 / $20 credit, based on your billing currency.
Your credit is applied to future subscription payments, and your friend’s credit is applied to their first subscription payment.

⚠️ Important: The referral program is available only for direct subscriptions purchased on the FLYLOG.io website.

Why is no free version available?

We don’t offer a free version with hidden costs or limits. Instead, we provide a full-featured trial so you can explore FLYLOG.io before subscribing. Our transparent pricing ensures long-term quality and sustainability.

How do I cancel my subscription?

You can cancel your subscription at any time.

Direct subscription: Cancel in your user account
In-app subscription: Cancel via the Apple App Store or Google Play

After cancellation, access remains available until the end of the billing period.

What happens if my payment fails?

If a payment fails, we’ll notify you by email and give you time to update your payment details. Your subscription will be stopped and your account access will be fully restricted. Your flight data and logbook remain securely stored according to our Terms & Conditions.

Can I get a refund?

We don’t provide refunds or credits for partial or unused subscription periods. That’s why every account begins with a free trial, so you can explore FLYLOG.io before subscribing. Once a subscription is active, you keep access until the end of your billing cycle. In rare cases, we may grant a goodwill refund as an exception, always in line with our Terms & Conditions.

What happens to my data after cancellation?

When you cancel your subscription, your account is fully restricted. Your logbook data is securely stored for twelve (12) months, but it cannot be viewed or used unless you reactivate your subscription. After this period, accounts without renewal are permanently deleted in accordance with our Terms & Conditions.

If you don’t activate a paid subscription within 12 months, your free trial will expire. Your account and all associated data will then be scheduled for deletion in accordance with our Terms & Conditions and Privacy Policy.