Billing
FLYLOG.io for Business is billed monthly, based on the number of aircraft slots in your plan. There are no setup fees or hidden costs. Your card is charged automatically at the start of each billing cycle.
Payment and Invoices
Billing cycle: monthly, starting on the day you activate your plan.
Payment method: credit or debit card only, processed securely by Stripe. We do not offer payment by invoice or bank transfer.
Currency: subscriptions are billed in EUR. If your card is in another currency, your bank may apply a conversion fee.
Invoices: after each successful payment an invoice is generated automatically. You can download it in Admin → Invoices. The company details you entered when subscribing are printed on it; changes to these details apply from the next invoice (see Subscription).
Failed Payments
If a payment fails, you receive an email and your account is suspended until the payment goes through, in accordance with our Terms of Use. Update your card in Admin → Invoices → Manage Plan; the payment is retried and access is restored immediately after a successful charge.
Cancelling and Reactivating
Cancelling the subscription closes the Business account, with a 30-day period before all data is deleted. The details, and what to do before you cancel, are in the Subscription article.
Billing, suspension, cancellation and data retention are governed by our Terms of Use: https://www.flylog.io/terms-of-use/