FLYLOG.io offers two ways to subscribe: a direct subscription on the web, managed by FLYLOG.io, and an in-app subscription through the Apple App Store or Google Play, managed by Apple or Google. Both give full access on iOS, Android and web. The direct subscription offers the best price and the referral program; details and differences are in In-App vs Direct Subscription.
⚠️ One subscription is enough. Your active subscription works on all platforms. Do not create a second one; a direct subscriber does not need an in-app subscription for the mobile app, and vice versa.
Plans and prices are on the Pricing page.
Direct Subscription
The direct subscription is fully managed by FLYLOG.io and paid by card through our secure payment portal (Stripe). The final price, including VAT where applicable, is shown at checkout based on your country.
To activate it, go to User → Choose a Subscription, select your plan and follow the payment steps.
💡 Tip: Activate the direct subscription in the web app at https://app.flylog.io/login, in a browser on your laptop or phone. The mobile app opens the in-app subscription by default.
Plan Changes
To change a direct subscription, go to User → Your Plan → Manage; you are redirected to the payment portal.
Upgrading: switching to a higher plan, for example from BASIC annual to PREMIUM annual, takes effect immediately. You are charged the difference for the remaining time of the current period.
⚠️ If you are on an annual BASIC plan and only want to try PREMIUM for a short time, read this first: upgrading cancels your BASIC annual subscription. The unused part is converted into credit and applied to the PREMIUM plan; any remaining credit stays on your account for future payments. When the PREMIUM period ends, you need to subscribe again to the plan you want, for example BASIC annual, and can use the remaining credit for it. To avoid unintended changes, make such a switch at the end of your annual period, or contact support first.
Downgrading: moving to a cheaper plan or from annual to monthly billing takes effect only after the current billing period ends. Your current subscription stays active until then.
Subscriptions cannot be converted. A direct and an in-app subscription cannot be switched or merged. To change the type, cancel your current subscription (it stays active until the end of the paid period) and start the new one when it ends.
Cancelling
You can cancel at any time in User → Your Plan → Manage. Your account stays active until the end of the paid period. Your data is kept for 12 months after cancellation and is restored in full if you subscribe again within that time.
⚠️ Deleting your account does not cancel your subscription. If you want to stop paying, cancel the subscription first: a direct subscription here in your profile, an in-app subscription in the Apple App Store or Google Play. See Delete Account.
Before cancelling, export and back up your logbook. After the subscription expires, only CSV export is available; other reports and downloads return when you reactivate.
In-App Subscription (App Store and Google Play)
An in-app subscription is a contract with Apple or Google, not with FLYLOG.io. All changes, cancellations and refunds go through the store; we cannot change or refund it for you. Your data is kept for 12 months after cancellation, the same as for a direct subscription.
Apple (iOS): App Store → Subscriptions, or https://apps.apple.com/account/subscriptions
Google (Android): Google Play → Payments & Subscriptions, or https://play.google.com/store/account/subscriptions
More in In-App vs Direct Subscription.
Refund Policy
We do not refund or credit unused subscription time. Every new account includes a free trial so you can test the platform before subscribing. Once a subscription is active, access continues until the end of the billing period.
Read the full Terms of Use: https://www.flylog.io/terms-of-use/
