How does the trial work?
Every new account includes a free trial with full access to FLYLOG.io on web, iOS and Android. During the trial your account can hold up to 50 flight records, added manually, imported or both. You can delete and re-add flights as often as you need, so you can migrate your data, explore the platform and test the features before subscribing.

⚠️ Use the same email address or sign-in method on all devices so your data stays in one account. If no paid subscription is activated within 12 months, the account and all its data are permanently deleted in accordance with our Terms of Use.

How can I subscribe?
Directly on our website for the best price, or in the mobile app through the Apple App Store or Google Play. One active subscription works on all platforms as long as you use the same login. The differences are explained in In-App vs Direct Subscription.

⚠️ Signing in with a different Apple ID, or with Apple ID using the "hide my email" option, creates a new, empty FLYLOG.io account. Always log in with the same Apple ID and email to keep your data and subscription together.

What payment methods do you accept?
All available payment methods are shown in our payment portal when you choose a direct subscription; payments are processed securely by Stripe. In-app subscriptions are paid through Apple or Google.

How are taxes and VAT handled?
Applicable taxes (VAT or sales tax) are calculated and added at checkout based on your location and billing details. To have your VAT number and company details on the invoice, enter them in the payment portal during checkout. Changes made afterwards apply only to future invoices.

Do subscriptions auto-renew?
Yes. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date; it is your responsibility to cancel if you do not want to continue. For annual plans we send a reminder before renewal, so make sure your account is linked to an email address you read.

Can I upgrade or downgrade?
Upgrades are possible within the same billing type (monthly to monthly, annual to annual). The price difference is charged proportionally for the remaining time of the current period. Downgrades take effect at the end of the current billing period. Details: https://www.flylog.io/help/subscription

Can I switch between in-app and direct subscriptions?
No. An in-app subscription cannot be converted to a direct one or vice versa. Cancel your current subscription, let it run to the end of the paid period, and then start the new one with your preferred method. Starting the new one earlier means paying twice for the overlap. See In-App vs Direct Subscription.

How can I download my invoice?
Direct subscription: in your account under User → Invoices. In-app subscription: from the Apple App Store or Google Play, which issue the receipts.

Do you offer discounts?
No individual discounts; our pricing is the same for everyone. You can save in two ways: an annual subscription (11% cheaper than monthly) and the referral program (€20 / $20 credit for you and your friend, direct subscriptions only).

Do you offer a referral program?
Yes. When someone subscribes to an annual plan with your referral code, they get €20 / $20 off their first payment and you receive a €20 / $20 credit, applied automatically to your future payments, in your billing currency.

⚠️ The referral program is available only for direct subscriptions made on the FLYLOG.io website, not for in-app subscriptions. See In-App vs Direct Subscription.

Why is there no free version?
We do not offer a free version with hidden limits. Instead, every account starts with a full-featured trial. Transparent pricing is what keeps the product maintained and improving.

How do I cancel my subscription?
Any time. Direct subscription: in your user profile under User → Your Plan. In-app subscription: in the Apple App Store or Google Play subscription settings; we cannot cancel it for you. After cancellation you keep access until the end of the paid period.

What happens if my payment fails?
We notify you by email and give you time to update your payment details. Until the payment goes through, your subscription is stopped and access to your account is restricted. Your data stays securely stored in accordance with our Terms of Use.

Can I get a refund?
We do not refund partial or unused subscription periods; that is what the free trial is for. Once a subscription is active, you keep access until the end of the billing cycle. In rare cases we may grant a goodwill refund as an exception, in line with our Terms of Use. Refunds for in-app subscriptions are handled by Apple or Google under their own rules.

Is data import included in the subscription?
No. You prepare and upload your data using the supported import formats; FLYLOG.io is not obliged to import files on your behalf. If you have problems we will guide you, and when we have capacity we may import for you. For complex or legacy data we offer an optional import service for €99 / $99, subject to availability.

What happens to my data after cancellation?
Your account is restricted and your logbook data is stored for 12 months. You cannot view or use it unless you reactivate your subscription. After 12 months without renewal, the account is permanently deleted in accordance with our Terms of Use.

What happens if I never subscribe after the free trial?
The trial expires after 12 months. Your account and all its data are then scheduled for deletion in accordance with our Terms of Use and Privacy Policy.

I have more questions.
Email us at support@flylog.io. Support is provided by email only; we do not offer phone, Teams or video calls.